At GemGevity, we take great pride in crafting each piece of jewelry with meticulous attention to detail, ensuring that it is as special and unique as the customer who orders it. As every piece is made to order specifically for you, we understand the importance of your satisfaction and strive to provide a positive shopping experience.

**Return and Exchange Procedure:**

Due to the personalized nature of our products, we do not offer returns or exchanges unless the item received is defective or damaged upon arrival. In such cases, we kindly ask that you contact our customer service team within 3 days of receiving your order to initiate the return or exchange process.

**Defective or Damaged Items:**

If you receive a defective or damaged item, please reach out to us immediately with details and photographs of the issue. Our dedicated team will work swiftly to resolve the matter and ensure that you receive a replacement.

**Customer Satisfaction Guarantee:**

While we do not offer returns or exchanges for reasons other than defects or damage, we are committed to ensuring your satisfaction with your purchase. If you have any concerns or questions about your order, please don’t hesitate to contact us. Our friendly customer service team is here to assist you and address any issues you may have.

**Future Opportunities:**

Although we do not currently offer returns or exchanges for custom-made items, we value your patronage and appreciate your understanding of our policy. Should any future opportunities arise for return or exchange options, we will be excited to inform you and extend our services accordingly.

**Contact Us:**

If you have any inquiries or require assistance regarding your order, please feel free to reach out to our customer service team at info@gemgevity.com. We are here to help and ensure that your GemGevity experience is nothing short of exceptional.

Thank you for choosing GemGevity for your lab-grown diamond jewelry needs. We appreciate your support and look forward to serving you again in the future.

Warm regards,

GemGevity Customer Service Team